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IT Problems? We’ve Got the Support You’re Looking For.

Focus on your growth with unbeatable, 24/7 IT Support in the South-East. We offer a fast, responsive and round-the-clock service to get your issues resolved as quickly as possible whilst also providing you with a detailed report of what went wrong and how we fixed it.

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Long-term IT Strategy and Advice

Receive professional long-term IT advice
Long-term IT Strategy and Advice
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Remote IT Support

Get unlimited access to remote IT Support 24/7
Remote IT Support
on-site

On-site IT Support

For those issues that can’t be solved remotely
On-site IT Support
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Proactive Monitoring

Around-the-clock IT & security monitoring
Proactive Monitoring
infrastructure

Vendor Management

Keeping your IT eco-system up-to-date
Vendor Management
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IT Security

Business IT Security in Essex & London
IT Security

Let's connect to discuss a purpose built strategy for your business.
10 questions to ask a potential it support provider
Make the most of your IT Support. Download your free eBook.
10 questions to ask a potential IT Support Provider
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Support when you need it with Method IT

We work closely with you to determine a purpose-built strategy that is tailored to your industry, location and development plans and introduce business IT support packages that will progress alongside your company. Whether you’re starting from scratch or require an overhaul, our extensive IT support helps businesses across the South-East achieve their vision, with Method by their side every step of the way.

If it's co-managed support that you need, or simply don’t have an IT department, we can create a tailored strategy and approach for your needs. Transparency is a fundamental part of our service. As such, every client gets a detailed monthly breakdown of their IT support usage.

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After the successful merger of two major firms, we needed an effective IT strategy to harmonise our infrastructure. We chose Method and they didn’t disappoint – carrying out the work on time and on budget; with minimal disruption to the business.
Rickard Luckin
remote-it-support

Remote IT Support

Get unlimited access to remote IT support 24/7/365. You can raise a ticket with our IT helpdesk support team at any time of the day or night and one of our qualified technicians will provide rapid assistance by phone, email or online chat. Best of all, the vast majority of issues are solved the same day.

on-site

On-Site IT Support

For issues that can’t be solved remotely, we provide round-the-clock on-site support. On-site support issues can be minor or they can bring your business to a standstill, that’s why we prioritise speed to deliver solutions as fast as possible.

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Proactive Monitoring

Our managed IT support starts long before you submit a help ticket. We monitor your IT systems around the clock protecting your business from a range of threats. We’ll make optimisations to maximise security and efficiency where appropriate, fixing any issues before they cause serious problems.

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Vendor Management

Maintaining your own hardware and software is far from easy. That’s why our team offers vendor management, acting as a single point of contact between you and your myriad of software providers. We’ll keep your IT ecosystem up to date and secure — and advise you on the most suitable software solutions for your business.

 
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Long-Term IT Strategy and Advice

As your business grows, so will your IT requirements. We see ourselves as an extension of your business, and creating a long-term strategy and consistently giving advice around your IT needs and challenges is our priority. Your business growth is important to us, and that’s why we help scale your IT strategy and needs as you expand.

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IT Security

With threats continuing to increase, adapt and intensify, no business is immune to cyber security attacks. But with Method’s cyber security expertise behind you, your business will be prepared to detect any threats, defend them successfully, and recover quickly. Whatever happens, you’re protected.

 

Download our eBook

10 questions to ask a potential IT support provider

Our eBook covers 10 questions to ask a potential IT Support provider — as well as an answer from us at Method — to help you choose the IT Support company that’s right for you. 

Download our eBook
10 Questions - General

What are the most common IT Pain points businesses experience and how to solve them:

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Complex Communication

Successful IT support depends on clear communication. All too often clients have many systems from multiple providers. Each requires maintenance and interaction with respective vendor support teams. This often leads to delays and complexity in issue resolution.

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The Solution

Method IT acts as a single point of contact for your business and coordinates clear and concise communication with both your business and relevant third parties. When choosing an IT provider, ask what their processes are for handling multiple vendors, including average response time and issue resolution processes. At Method, we have a team that is assigned to answering and managing our clients IT issues. With an average answer time of 5.2 seconds, we ensure all clients are frequently updated.

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Delays in fixing technical issues

How long does it take your IT provider to fix technical issues? Here’s a better question, how fast would you realistically like them to be solved? Delays in resolving issues can cost your company valuable time and revenue due to downtime. Poor response time and accountability are the last things you need from your IT provider.

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The Solution

When choosing an IT provider, it’s important you ask to see their monthly client satisfaction scores (average answer time, same day fixes percentage, satisfaction score, and tickets closed). Make sure they have consistent same day fixes and client satisfaction. At method, we have an average same day fix rate of 75% and have an extremely hight client satisfaction score every month.

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Cyber security matters

Every business should have concerns about cyber security, and it should always be a priority to have measures in place. Why? In 2023, a total of 2.39 million cases of cyber-attacks were reported in the UK. Employees need to be aware of phishing emails, your data should be frequently backed up, and you should have a cyber security recovery measure in place. 

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The Solution

When evaluating a potential IT support partner, particular attention should be given to the security qualifications held. This ensures that you can take comfort in knowing that the provider takes cyber security matters seriously, and you can be confident that best practices will be applied to your business. At a minimum, we would recommend ensuring your support partner holds Cyber Essentials Plus certification. Method IT is one of a handful of companies that meet the strict criteria to be an approved Cyber Essentials Certification Body and a Cyber Advisor Scheme Assured Provider, meaning we have demonstrable service delivery and also have the ability to assist you through the certification process.

Why choose Method as your IT Support provider?

There are many reasons to choose Method and our IT support solutions. Here are some of our clients’ favourites.

Exceptional customer service

Exceptional customer service

Tailored and scalable IT support

Tailored and scalable IT support

We are certified and accredited

We are certified and accredited

Our proactive approach

Our proactive approach

We’re professional service specialists

We’re professional service specialists

We make switching suppliers easy

We make switching suppliers easy
24/7 IT support, 365 days a year

Service Delivery KPIs March 2023

97.33%

Client
Satisfaction

1320

Reactive Tickets
Closed

5.3

Seconds Average
Answer Time

62.67%

Same Day
Fixes