Co-Managed IT Support Services in Essex and the South East
Whether your in-house IT team is overworked or needs specialist assistance for an IT project, we’re here to help. At Method, we offer a flexible, scalable co-managed IT service that meets your in-house team’s unique needs. With extensive experience working alongside in-house teams of all sizes, you can trust us to provide the advice and support your team needs to thrive.
Remote IT Support
If your in-house IT team wishes to focus on big-picture projects, we can provide a comprehensive service to take IT support requests off your plate. Raise a ticket with our IT helpdesk any time of the day or night and one of our technicians will provide rapid assistance by live chat, phone or email. Most issues will be resolved the same day.
IT Strategy
If you’d like our team to be more hands-on with your internal IT strategy, we can work with you to build a blueprint for your success. From improving your cybersecurity practices to cloud migrations, our IT experts can provide ongoing or one-off support to help you meet your business goals.
Proactive Monitoring
As part of our co-managed IT support packages, we provide a proactive monitoring service that protects your business from multiple threats. We’ll make optimisations to improve your IT ecosystem where appropriate and fix any issues before they become serious problems.
Vendor Management
In-house IT teams don’t need to get bogged down with ongoing hardware and software maintenance. That’s why we offer vendor management as part of our co-managed services. We’ll act as the single point of contact between you and software providers, allowing your internal team to focus on things that really matter.
Ad-Hoc Specialist Advice
One-off IT projects often demand a level of expertise and attention that isn’t always possible in-house. In situations when you want to streamline delivery, we provide a wealth of independent agnostic advice to help you navigate the market and implement solutions faster and more efficiently.
Business Systems Consulting
Any business systems upgrade, whether it’s procuring a line of business application, improving business processes or optimising data security, is a serious endeavour — and one most businesses can’t afford to fail. Wherever you are in the process, from evaluation through to execution, we can provide vendor-agnostic advice, insights and project management to streamline delivery and guarantee success.
Service Delivery KPIs
Transparency is a fundamental part of our service. As such every client gets a detailed monthly breakdown of their IT support usage as well as our service delivery KPIs. These reports don’t just help you understand our service, they also help us build a picture of your IT ecosystem and identify common problems that need improving.
Client
Satisfaction
Reactive Tickets Closed
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Answer Time
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Why choose Method as your IT Support provider?
There are many reasons to choose Method and our IT support solutions. Here are some of our clients’ favourites.
Exceptional customer service
Tailored and scalable IT support
We are certified and accredited
Our proactive approach
We’re professional service specialists
We make switching suppliers easy
Switch IT Support providers with ease
If you’re currently working with another IT provider, we promise a seamless transition with no downtime. Onboarding with Method is as easy as 1, 2, 3…
Get prepared for your onboarding by downloading our free checklist
Sign the contract
Notify your incumbent provider
Let us handle everything else
Download our eBook
10 questions to ask a potential IT support provider
Our eBook covers 10 questions to ask a potential IT support provider — as well as an answer from us at Method — to help you choose the IT support company that’s right for you.
We offer both onsite and remote IT support, a proactive monitoring service and vendor management. In essence, we act as a single point of contact for everything IT-related.
With a co-managed IT service, we work with your existing IT department, providing the support or guidance they need.
Yes, out-of-hours IT support is included as standard.
Our average response time is 5.4 seconds
Yes remote IT support is included as standard in every package
Yes, we proactively monitor your business's IT infrastructure to identify issues before they become serious problems
On average, we fix 73% of IT issues on the same day
Yes, we handle the entire transition process. All you need to do is notify your existing provider and we’ll do the rest.