IT Support in Colchester

Cloud and Communication to Security and Support, Method provides businesses with world-class IT solutions in Colchester.

Our committed approach to IT support has helped numerous companies in Colchester get the most out of their digital assets.

At Method, we recognise the growing reputation of the town as a creative and digital hub for Essex, especially following the opening of the Colchester Creative Business Centre. Our specialists understand the value of effective IT support for the 7,000 businesses based in Colchester. From resilient security measures to a comprehensive infrastructure, we provide a bespoke IT strategy that covers all your needs.

Colchester is the oldest recorded town in the UK, and also the first ever to be designated a city. But despite its venerable history, Colchester is a forward-looking city that’s undergoing a radical renaissance, with a £3bn redevelopment underway. With accommodation, job opportunities and amenities popping up throughout the district, Colchester is a fantastic environment for businesses to thrive with the right IT support.

If you’re receiving the level of IT support your company deserves, you won’t even have to think about your systems letting you down. If that’s not your current experience, Method IT is here to help. We offer strategic IT solutions in Colchester that will ensure ongoing continuity for your business, dispel any security worries around keeping your data safe and secure and keep your communications flowing smoothly.

Why Choose Method for Your Colchester IT Support?

Colchester businesses need a robust and proactive IT strategy to protect their data, boost their reputation and help their business grow. We provide a range of IT support solutions that help your business stay ahead of the curve.

We can help you:

Have you got questions? Read our FAQs for more information on our Colchester IT services.

Our Colchester IT Support Services Include:

Remote IT Support

All of our Colchester clients get access to unlimited IT support in Colchester. We provide round-the-clock support, so it doesn’t matter what time of the day or night you contact us, someone will resolve your issue fast.

On-Site IT Support

Some businesses prefer in-person support and we’re happy to oblige. Our on-site IT support team can work directly with your in-house team if you have one or we’ll act as an extension of your business. In either case, we’ll be there in person to get problems resolved.

Proactive Monitoring

We don’t wait for you to raise a ticket before providing support. Our Colchester IT support service includes proactive monitoring, which means we’re always scanning your IT systems to look for ways to minimise risk and fix issues.

IT Consultancy

We tailor our Colchester IT support to your business. Whether you are a large enterprise or a start-up, we’ll work with you to create a bespoke IT strategy that helps your business meet your goals while protecting your reputation and your data.

Complementary IT Support

If you already have an in-house IT team at your Colchester business, we’ll work alongside them where appropriate. This could be in the form of specialist project support such as a cloud migration or through ongoing remote IT support.

IT Infrastructure Support

We provide a holistic IT support service to Colchester businesses. That means we don’t just help you with day-to-day issues, but we’ll also help optimise your IT infrastructure and get the most from every existing application you own.

Colchester IT Support FAQs

My Colchester business needs fast response times. How do you deliver these?

When your Colchester business signs up to one of our on-site and remote support packages, you’ll have access to one the quickest and most responsive IT support services in Colchester. Our expert IT technicians are on-hand around the clock to deal with your request.

Do you find issues before they become an issue?

Yes, we will actively monitor your Colchester business’ IT systems to identify and resolve any issues before they damage your business.

Who will I be talking to when I request IT support in Colchester?

Colchester businesses will always speak to our Essex-based IT support company. We don’t use third-party contact centres or outsource support in any way. When you ring up to get an issue fixed, you speak to a Method employee.

How can I contact your Colchester team?

You can speak to our Colchester IT support engineers in three ways: through the online helpdesk, by phone or via email. If your Colchester business needs IT support fast, our team is on-hand to help.

Service Delivery KPIs July 2021

97.06

Client
Satisfaction

1390

Reactive Tickets Closed

5.7

seconds

Average Answer Time

83.30

Same Day
Fixes