24/7/365 IT Support Services in Essex & the South East

Combining a suite of best-in-class tools and technology with our consultants’ in-depth industry expertise, we provide the tailored IT support and advice your business needs. Our highly skilled IT support specialists are on-hand 24 hours a day, 7 days a week, 365 days a year, so you can rest assured that we’ll be there to help whatever the issue.

We work alongside in-house IT departments, providing complimentary support. We also offer a fully managed IT support solution for a comprehensive service. Find out more about our tailored IT support packages below or get a tailored quote instantly.

Why choose Method as your
IT Support provider?

There are many reasons to choose Method and our IT support solutions. Here are some of our clients’ favourites:

  • Exceptional customer service
  • Tailored and scalable IT support
  • We are certified and accredited
  • Our proactive approach
  • We’re professional service specialists
  • We make switching suppliers easy
  • 24/7 IT support, 365 days a year

Have you got questions? Read our FAQs for more information on our business IT services.

Our Business IT Support Services

Remote IT Support

We offer businesses unlimited access to remote IT support. Raise a ticket with our IT helpdesk support team at any time of the day or night, and one of our qualified technicians will provide immediate assistance by phone, email or online chat. Best of all, we’ll get the vast majority of issues solved there and then.

On-Site IT Support

Some issues can’t be solved with outsourced IT support. That’s why we provide on-site assistance whenever and wherever you need it. Whether you require us to act as an extension of your business or would like us to work alongside your in-house team, our qualified engineers can provide as little or as much IT technical support as required.

Proactive Monitoring

Our managed IT support starts long before you submit a help ticket. We monitor your IT systems around the clock protecting your business from cybersecurity threats. We’ll make optimisations to maximise security and efficiency where appropriate, fixing any issues before they cause serious problems.

IT Consultancy

Whether you need an enterprise IT solution or small business IT support, we can create a solution tailored to you. We get to know your business and provide an honest, consultative approach so that your needs are catered for now and in the future.

Complementary IT Support

We have extensive experience working alongside the in-house of IT teams of small, medium and enterprise-level businesses. So, whether you need fully managed IT solutions or additional expertise on a one-off or ongoing basis, we’re more than happy to help.

IT Infrastructure Support

Our IT support solution covers more than your employees’ day-to-day technical issues. We also offer expert advice on how to make the most of your existing IT infrastructure, save money and avoid going to market to solve issues. Whether it’s hardware, software or network IT support, we’ve got you covered.

Service Delivery KPIs August 2021

96.92
%

Client
Satisfaction

1210

Reactive Tickets Closed

6.2
seconds

Average Answer Time

72.16
%

Same Day
Fixes

Answer 6 simple Questions to Get Your Quote

With many years’ experience helping businesses in Essex harness the full potential of their IT services, we have the expert insight to develop an accurate quote in no time at all. Just answer our 6 simple questions and we will do the rest.

At the core of your business lies communication At the core of your business lies communication

One Call For All Your IT Needs

Take the burden off your business by working with Method. We provide tailored IT solutions and round-the-clock support, so all your needs are taken care of in one simple package.

Watch the video
IT Support

Areas of Operation

FAQs

I need fast response times, how do you deliver these?

When your business signs up for IT support, timely responses to issues are vital for getting you back to business as usual, as soon as possible. We’ve got a whole team of technicians on-hand offering 24-hour support to deal with your query – however big or small it may be.

Do you identify issues before they become a problem?

We can actively monitor your systems to resolve any underlying IT issues before they develop into larger problems. Whether you’re a start-up or a large enterprise, our behind the scenes monitoring will ensure your systems continue to run as they should, and that potential issues will be fixed if and when they arise.

Who will I be talking to when I require IT support?

Our IT support service is run by our in-house dedicated IT technicians, so you’re always sure to receive expert guidance and advice. Whether you lack in-house IT expertise or your existing teams need additional support, we can tailor our service to suit your needs.

How can I contact your team?

To ensure we’re available when you need us most, we offer three main support channels in the form of an online helpdesk, telephone support and email support. Our market-leading services ensure that you have access to the information you need, when you need it.

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