24/7/365 IT Support Services in Essex & the South East
Method IT provides an IT support solution as professional as it is personal. We offer a fast, responsive and round-the-clock service to get your issues resolved as quickly as possible whilst also providing you with a detailed report of what went wrong and how we fixed it.
Remote IT Support
Get unlimited access to remote IT support 24/7/365. You can raise a ticket with our IT helpdesk support team at any time of the day or night and one of our qualified technicians will provide rapid assistance by phone, email or online chat. Best of all, the vast majority of issues are solved the same day.
On-Site IT Support
For issues that can’t be solved remotely, we provide round-the-clock on-site support. On-site support issues can be minor or they can bring your business to a standstill, that’s why we prioritise speed to deliver solutions as fast as possible.
Maintaining your own hardware and software is far from easy. That’s why our team offers vendor management, acting as a single point of contact between you and your myriad of software providers. We’ll keep your IT ecosystem up to date and secure — and advise you on the most suitable software solutions for your business.
Service Delivery KPIs
Transparency is a fundamental part of our service. As such every client gets a detailed monthly breakdown of their IT support usage as well as our service delivery KPIs. These reports don’t just help you understand our service, they also help us build a picture of your IT ecosystem and identify common problems that need improving.
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10 questions to ask a potential IT support provider
Our eBook covers 10 questions to ask a potential IT Support provider — as well as an answer from us at Method — to help you choose the IT Support company that’s right for you.
Switch IT Support providers with ease
If you’re currently working with another IT provider, we promise a seamless transition with no downtime. Onboarding with Method is as easy as 1, 2, 3…
Get prepared for your onboarding by downloading our free checklist
Sign the contract
Notify your incumbent provider
Let us handle everything else
We offer both onsite and remote IT support, a proactive monitoring service and vendor management. In essence, we act as a single point of contact for everything IT-related.
With a co-managed IT service, we work with your existing IT department, providing the support or guidance they need.
Yes, out-of-hours IT support is included as standard.
Our average response time is 5.4 seconds
Yes remote IT support is included as standard in every package
Yes, we proactively monitor your business's IT infrastructure to identify issues before they become serious problems
On average, we fix 73% of IT issues on the same day
Yes, we handle the entire transition process. All you need to do is notify your existing provider and we’ll do the rest.