24/7/365 IT Support Services in Essex & the South East

Method IT provides an IT support solution as professional as it is personal. We offer a fast, responsive and round-the-clock service to get your issues resolved as quickly as possible whilst also providing you with a detailed report of what went wrong and how we fixed it.

method_icon_consultancy

Co-managed IT support

We can work alongside your current IT team, helping them with support issues or providing assistance with big-picture projects.

Co-managed IT support
support

I haven’t got an IT department

Method can become your personal IT department, offering proactive support to your employees 24/7/365.

I haven’t got an IT department
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remote-it-support

Remote IT Support

Get unlimited access to remote IT support 24/7/365. You can raise a ticket with our IT helpdesk support team at any time of the day or night and one of our qualified technicians will provide rapid assistance by phone, email or online chat. Best of all, the vast majority of issues are solved the same day.

on-site

On-Site IT Support

For issues that can’t be solved remotely, we provide round-the-clock on-site support. On-site support issues can be minor or they can bring your business to a standstill, that’s why we prioritise speed to deliver solutions as fast as possible.

 
proactive-monitoring

Proactive Monitoring

Our managed IT support starts long before you submit a help ticket. We monitor your IT systems around the clock protecting your business from a range of threats. We’ll make optimisations to maximise security and efficiency where appropriate, fixing any issues before they cause serious problems.

infrastructure

Vendor Management

Maintaining your own hardware and software is far from easy. That’s why our team offers vendor management, acting as a single point of contact between you and your myriad of software providers. We’ll keep your IT ecosystem up to date and secure — and advise you on the most suitable software solutions for your business.

 

Service Delivery KPIs

Transparency is a fundamental part of our service. As such every client gets a detailed monthly breakdown of their IT support usage as well as our service delivery KPIs. These reports don’t just help you understand our service, they also help us build a picture of your IT ecosystem and identify common problems that need improving.

0%

Client
Satisfaction

0

Reactive Tickets
Closed

5.3

Seconds Average
Answer Time

0%

Same Day
Fixes

Why choose Method as your IT Support provider?

There are many reasons to choose Method and our IT support solutions. Here are some of our clients’ favourites.

Exceptional customer service

Exceptional customer service

Tailored and scalable IT support

Tailored and scalable IT support

We are certified and accredited

We are certified and accredited

Our proactive approach

Our proactive approach

We’re professional service specialists

We’re professional service specialists

We make switching suppliers easy

We make switching suppliers easy
24/7 IT support, 365 days a year

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10 questions to ask a potential IT support provider

Our eBook covers 10 questions to ask a potential IT Support provider — as well as an answer from us at Method — to help you choose the IT Support company that’s right for you. 

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10 Questions - General

Switch IT Support providers with ease

If you’re currently working with another IT provider, we promise a seamless transition with no downtime. Onboarding with Method is as easy as 1, 2, 3…

Get prepared for your onboarding by downloading our free checklist

1

Sign the contract

Sign the contract
2

Notify your incumbent provider

Notify your incumbent provider
3

Let us handle everything else

Let us handle everything else

IT Support FAQs

Find the answers to the most frequently asked questions about our IT support in Essex. If you can't find the answer you were looking for, please do not hesitate to contact us.

Contact us

What types of IT support do you offer?

We offer both onsite and remote IT support, a proactive monitoring service and vendor management. In essence, we act as a single point of contact for everything IT-related.

What is co-managed IT support?

With a co-managed IT service, we work with your existing IT department, providing the support or guidance they need.

Do you offer out-of-hours IT support?

Yes, out-of-hours IT support is included as standard.

What is your average response time?

Our average response time is 5.4 seconds

Do you offer remote support?

Yes remote IT support is included as standard in every package

Do you proactively monitor my IT infrastructure?

Yes, we proactively monitor your business's IT infrastructure to identify issues before they become serious problems

Are issues fixed the same day?

On average, we fix 73% of IT issues on the same day

Is it easy to switch IT support providers?

Yes, we handle the entire transition process. All you need to do is notify your existing provider and we’ll do the rest.

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