24/7/365 IT Support Services in Essex & the South East

IT support services we offer

When IT or communication issues strike, there’s nothing worse than your providers letting you down, or not being able to access the expertise you need, when you need it. We understand your business is your priority, so we make it ours to offer a support service that you can rely on. Our highly skilled engineers are on hand 24/7/365, so you can rest assured that when a problem strikes, we’ll be there to solve it. Our proactive monitoring and reviews also means we’ll keep an eye on your system to ensure it’s running at its optimal performance.

Our 24/7/365 support service is there for you whenever you need it. Find out how our support solutions benefit your business below or contact us.

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On-site

For any issues that can’t be solved remotely, our on-site assistance provides you with the help you need, when you need it. Whether you require us to act as an extension of your business, or would like us to work alongside your in-house team, our qualified engineers can provide as little or as much support that’s required.

Remote

Our remote IT support solution gives your business access to an unlimited remote support subscription. Guaranteed to provide a quick response from one of our qualified technicians, we can provide assistance over the phone, online or by email. Whenever you need us, we are there to answer queries 24/7.

Consulting

When it comes to IT solutions, we understand it’s never one size fits all. We get to know your business and provide an honest, consultative approach to find an effective IT strategy.

Complementary

We have extensive experience of working with and alongside the in-house IT teams of small, medium and large sized businesses. Whether there’s a short-term project that requires additional expertise or sickness cover, or a single IT manager requires assistance, we can provide the short or long-term solution you are looking for whilst ensuring a positive working relationship with your existing employees is retained.

FAQs

I need to rely on fast response times, how do you deliver this?

When your business signs up for IT support, timely responses to issues are vital for getting you back to business as usual, as soon as possible. We’ve got a whole team of technicians on-hand offering 24-hour support to deal with your query – however big or small it may be.

How do you identify issues before they become a problem?

Nobody wants unwanted surprises in IT. We can actively monitor your systems to resolve any underlying IT issues before they develop into larger problems. Whether you’re a start-up or a large enterprise, our behind the scenes monitoring will ensure your systems continue to run as they should, and that potential issues will be fixed if and when they arise.

Who will I be talking to when I require IT support?

Our IT support service is run by dedicated IT technicians so you can always be sure to receive expert guidance and advice. Whether you lack in-house IT expertise, or your existing teams need additional support, we can tailor our service to suit your needs.

What are the different ways I can contact your team?

To ensure we’re available when you need us most, we offer three main routes of support through our online helpdesk, telephone support and email support. Our class leading services ensure that you have access to the information you need, when you need it.

Answer 6 simple Questions to Get Your Quote

With many years’ experience helping businesses in Essex harness the full potential of their IT services, we have the expert insight to to develop an accurate quote in no time at all. Just answer our 6 simple questions and we will do the rest.

Service Delivery KPIs December 2020

98.50

Client
Satisfaction

842

Reactive Tickets Closed

seconds

Average Answer Time

73.2

Same Day
Fixes