Co-Managed IT Support Services in Essex and the South East

Whether your in-house IT team is overworked or needs specialist assistance for an IT project, we’re here to help. At Method, we offer a flexible, scalable co-managed IT service that meets your in-house team’s unique needs. With extensive experience working alongside in-house teams of all sizes, you can trust us to provide the advice and support your team needs to thrive.

remote-it-support

Remote IT Support

If your in-house IT team wishes to focus on big-picture projects, we can provide a comprehensive service to take IT support requests off your plate. Raise a ticket with our IT helpdesk any time of the day or night and one of our technicians will provide rapid assistance by live chat, phone or email. Most issues will be resolved the same day.

consultancy2

IT Strategy

If you’d like our team to be more hands-on with your internal IT strategy, we can work with you to build a blueprint for your success. From improving your cybersecurity practices to cloud migrations, our IT experts can provide ongoing or one-off support to help you meet your business goals.

 
proactive-monitoring

Proactive Monitoring

As part of our co-managed IT support packages, we provide a proactive monitoring service that protects your business from multiple threats. We’ll make optimisations to improve your IT ecosystem where appropriate and fix any issues before they become serious problems.

infrastructure

Vendor Management

In-house IT teams don’t need to get bogged down with ongoing hardware and software maintenance. That’s why we offer vendor management as part of our co-managed services. We’ll act as the single point of contact between you and software providers, allowing your internal team to focus on things that really matter.

 
speech-bubble

Ad-Hoc Specialist Advice

One-off IT projects often demand a level of expertise and attention that isn’t always possible in-house. In situations when you want to streamline delivery, we provide a wealth of independent agnostic advice to help you navigate the market and implement solutions faster and more efficiently.

consultancy

Business Systems Consulting

Any business systems upgrade, whether it’s procuring a line of business application, improving business processes or optimising data security, is a serious endeavour — and one most businesses can’t afford to fail. Wherever you are in the process, from evaluation through to execution, we can provide vendor-agnostic advice, insights and project management to streamline delivery and guarantee success.

 

Service Delivery KPIs

Transparency is a fundamental part of our service. As such every client gets a detailed monthly breakdown of their IT support usage as well as our service delivery KPIs. These reports don’t just help you understand our service, they also help us build a picture of your IT ecosystem and identify common problems that need improving.

0%

Client
Satisfaction

0

Reactive Tickets Closed

0
Seconds

Average
Answer Time

0%

Same Day
Fixes

Why choose Method as your IT Support provider?

There are many reasons to choose Method and our IT support solutions. Here are some of our clients’ favourites.

Exceptional customer service

Exceptional customer service

Tailored and scalable IT support

Tailored and scalable IT support

We are certified and accredited

We are certified and accredited

Our proactive approach

Our proactive approach

We’re professional service specialists

We’re professional service specialists

We make switching suppliers easy

We make switching suppliers easy
24/7 IT support, 365 days a year

Switch IT Support providers with ease

If you’re currently working with another IT provider, we promise a seamless transition with no downtime. Onboarding with Method is as easy as 1, 2, 3…

Get prepared for your onboarding by downloading our free checklist

1

Sign the contract

Sign the contract
2

Notify your incumbent provider

Notify your incumbent provider
3

Let us handle everything else

Let us handle everything else

Download our eBook

10 questions to ask a potential IT support provider

Our eBook covers 10 questions to ask a potential IT support provider — as well as an answer from us at Method — to help you choose the IT support company that’s right for you. 

Download our eBook
10-questions-mockup

IT Support FAQs

Find the answers to the most frequently asked questions about our IT support in Essex. If you can't find the answer you were looking for, please do not hesitate to contact us.

Contact us

What types of IT support do you offer?

We offer both onsite and remote IT support, a proactive monitoring service and vendor management. In essence, we act as a single point of contact for everything IT-related.

What is co-managed IT support?

With a co-managed IT service, we work with your existing IT department, providing the support or guidance they need.

Do you offer out-of-hours IT support?

Yes, out-of-hours IT support is included as standard.

What is your average response time?

Our average response time is 5.4 seconds

Do you offer remote support?

Yes remote IT support is included as standard in every package

Do you proactively monitor my IT infrastructure?

Yes, we proactively monitor your business's IT infrastructure to identify issues before they become serious problems

Are issues fixed the same day?

On average, we fix 73% of IT issues on the same day

Is it easy to switch IT support providers?

Yes, we handle the entire transition process. All you need to do is notify your existing provider and we’ll do the rest.

Back to top

IT Support Articles

What Are the Benefits of Cyber Essentials Certification?
Cyber 4
Cyber Essentials

What Are the Benefits of Cyber Essentials Certification?

May 2, 2024 5:15:56 PM 3 min read
The Benefits of IT Support for Law Firms
The Benefits of IT Support for Law Firms
IT Support

The Benefits of IT Support for Law Firms

Feb 19, 2024 11:13:50 AM 4 min read
We Achieved 100% Client Satisfaction Score 6 Months in a Row!
Method IT 6 Months 100% Client Satisfaction
IT Support

We Achieved 100% Client Satisfaction Score 6 Months in a Row!

Feb 1, 2024 12:05:40 PM 2 min read