IT Support for Legal Sector

A specialised service that's trusted by the industry

Our specialist IT support for the legal industry is built on an in-depth understanding of the IT needs of legal firms.

As a leading IT solution provider for the legal sector, we understand and appreciate how critical the four pillars of security, speed, functionality and reliability are to the sector. Even more so than in some industries – not least because of the severe consequences that would arise should things go awry. Practically every piece of information that you process is time-sensitive, security-sensitive and highly valuable, meaning that any delay, breach or loss could be catastrophic.

Think of your vault for a moment. It’s theft-proof. It’s fireproof. And if anything untoward were to happen to your firm, the Law Society is on hand to dispatch a team to seize and protect your documentation.

Now think of your IT system. Can you be sure that the security infrastructure surrounding your data is just as robust? With Method IT on your side, it can be.

We understand that, for all its traditions, the Law exists within a fast-moving marketplace and that embracing new technologies is key to success – provided the technology in question is professionally implemented and supported. As a leading IT company, Method has a wealth of experience in supporting forward-thinking solicitors’ firms, barristers’ chambers and legal firms of all sizes.

Why Choose Method as Your Legal IT Support Provider?

There are many reasons to choose Method as your IT company and all of our legal IT support solutions. We offer an exceptional service with IT support that’s scalable and tailored to your law firm and your legal services. We’re also certified and accredited, and take a proactive approach when it comes to managing your security.

Naturally, we provide a comprehensive range of IT support services that can help you:


Have you got questions? Read our FAQs for more information about our services and choosing Method as your legal IT provider.

Our IT Services for the Legal Industry Include:

Remote IT Support for the Legal Sector

We offer unlimited remote IT support for solicitors. You can raise a ticket with our IT helpdesk support team at any time of the day or night, and one of our qualified IT technicians will offer immediate assistance by phone, email or online chat. We get the vast majority of issues resolved immediately so there’s no disruption to your legal services.

On-Site IT Support for the Legal Sector

When an issue can’t be solved remotely or you want a presence in your legal offices, we offer on-site IT support for lawyers. We can act as an extension of your business handling all of your IT needs or work alongside your in-house team. Either way, our qualified IT engineers will provide the support you need.

Proactive Monitoring

We don’t wait for your law firm to raise an issue, we proactively monitor your IT systems and infrastructure around the clock to identify any underlying issues. This way, we are able to fix them before they become a serious problem.

Legal IT Consultancy

We offer a specialized legal IT consultancy service that is tailored to the unique needs of your industry. We’ll get to know your law firm and create a bespoke strategy that keeps you regulatory compliant while helping your business grow.

Complementary Legal IT Support

If you have an in-house team, we can work alongside them to supercharge your IT efforts. We have extensive experience working alongside in-house teams of all sizes and are happy to offer ongoing IT support or roadmap specific IT projects as required.

IT Infrastructure Support

We don’t just provide day-to-day IT support to help you overcome technical issues, we’ll also help you transform your IT systems and infrastructure. We'll help you get the most from your existing software applications, save money and avoid going to market issues. From hardware and server issues to software and cloud networks, we’ve got you covered.

Legal IT Support FAQs

My law firm needs fast response times, how do you deliver these?

When your law firm signs up for our legal IT services, we go to great lengths to deliver the lightning-fast response times your business requires. Our team of in-house IT technicians are on hand to offer 24-hour, round-the-clock support to deal with your query, no matter how big or small it is.

Do you identify issues before they become a problem?

Yes, as a leading IT services provider, we actively monitor your systems to resolve underlying IT issues before they become more serious problems. It doesn’t matter how big or small your law firm is, we’ll monitor your IT systems to make sure they continue running as they should.

Who will I be talking to when I request legal IT support?

When you request legal IT support, you’ll only speak to our in-house team of IT technicians. We don’t use any outsourced support or third-party call centres, so you always receive expert advice from people you know and trust. Whether you lack in-house IT expertise or your existing teams need additional support, we can tailor our service to suit your needs.

How can I contact your team?

We provide three main support channels to make sure we are always on-hand when you need legal IT support. Pick up the phone, send us an email or raise a ticket through our live help desk. We’ll get your issue resolved as quickly as possible.

Service Delivery KPIs August 2021

96.92
%

Client
Satisfaction

1210

Reactive Tickets Closed

6.2
seconds

Average Answer Time

72.16
%

Same Day
Fixes

Get a Quote for IT Support

Our experience as a legal IT provider to law firms across Essex, London and the South East means we can provide an accurate quote with just a few core pieces of information. Answer six simple questions and we’ll do the rest.

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