IT Support Services in Southend

From Cloud & Network Infrastructure to Cyber Security & Business IT Support, Method provides Southend-based businesses with world-class IT solutions.

Specialist local IT support for every business in Southend.

At Method, we can provide comprehensive IT support to your business in Southend. The area has a wealth of small and medium-sized enterprises that require a London-level of IT strategy and support — we aim to deliver it.

With one of our offices based on Journeymans Way (just off Sutton Road), we are proud to be able to offer one of the most secure, innovative and reliable IT solutions in the Southend area. One that covers the full remit of business IT needs, including Security, Business Communication Solutions, Managed Services, Network Infrastructure and Cloud Services.

And as companies grow, so do their IT requirements. If technical problems are holding you back, it might be that you‘ve outgrown your current systems, or your business could profit from additional functionality. Method IT consults with you to audit your current setup, make cost-effective recommendations and offer ongoing help and support to ensure smooth running, reliable security and effortless communications

Why Choose Method for Your Southend IT Support?

It has never been more important for businesses in Southend to have a robust and secure IT strategy. We help businesses stay ahead of the curve and get the dedicated support that helps grow your business and move toward your goals.

We can help you:

Have you got questions? Read our FAQs for more information on our Southend IT services.

Our Southend IT Support Services Include:

Remote IT Support

We provide unlimited remote IT support to businesses in Southend. Raise a ticket any time of the day or night and one of our expert IT support engineers will provide almost instant assistance via phone, email or live chat. There’s a good chance they’ll resolve your issue immediately, too.

On-Site IT Support

When an issue or network problem can’t be resolved remotely, we provide on-site IT support wherever your business is based in Southend. We’ll act as an extension of your business or work alongside your in-house experienced team — either way we’ll work hard to get your issue resolved.

Proactive Monitoring

We don’t wait for your phone call to get started with our Southend IT support package. We constantly monitor your IT systems and landscape to detect potential threats and look for opportunities to minimise risk.

IT Consultancy

We tailor every part of our Southend IT support to your needs. Whether you are one of Southend’s business leaders or a budding startup, we’ll create a tailored IT strategy that helps you meet your business goals.

Complementary IT Support

If you already have an in-house IT team in Southend, we’re happy to provide all of the support they need. Whether that’s expertise on a particular project or ongoing remote support, we’re here to help.

IT Infrastructure Support

Our Southend IT support solution doesn’t just provide ongoing support to fix day-to-day technical issues, we also help Southend-based businesses get the most from their existing IT infrastructure. There’s no reason to buy a new product every time your business grows. We’ll help you save money and streamline processes.

Southend IT Support FAQs

My Southend business requires fast response times. Can you deliver these?

With Method, your Southend business will have access to one of the most responsive and reactive IT support services in the area. Our experts are on-hand round the clock to deal with any issue.

Do you find network problems before they become big issues?

Method actively monitor your Southend business’ IT infrastructure to identify and resolve IT issues before they impact your business.

Who will I be talking to when I request IT support in Southend?

Our Southend IT support service is delivered by a team of expert, in-house technicians. There’s no third-party support companies or call centres with Method — only Essex-based experts happy to help.

How can I contact your Southend IT support team?

Southend clients have three options when it comes to accessing our support service: via an online helpdesk, over the phone or by email.

Service Delivery KPIs July 2021

97.06

Client
Satisfaction

1390

Reactive Tickets Closed

5.7

seconds

Average Answer Time

83.30

Same Day
Fixes