Upgrading and migrating Backhouse Solicitors' IT systems to a new premises during the first national lockdown
Method upgraded the client’s legacy communication system to a VoIP system and assisted the migration to new premises during the first national lockdown.
Backhouse approached Method off the back of a recommendation and asked us to develop a solution if they were required to vacate their existing offices before occupying their new premises.
When Backhouse informed us of their plans, we recommended they upgrade their legacy communication system to a VoIP system.
Not only would a new VoIP system meet the needs of their current predicament, but it would also give them the opportunity to explore a new way of working. A VoIP system would increase the productivity and flexibility of their employees and allow the client to implement new features and improve workflow. It would also come with a significant cost-saving benefit, too.
The client was thrilled with our recommendations and gave us the go-ahead during the middle of the first lockdown. Despite this less-than-ideal situation, we installed new data and communication services at the new premises and configured, rolled out and migrated the new phone system. All of this was achieved at a time when staff were working at the client’s new office, their old office and remotely.
As a direct result of our swift and successful migration, Backhouse has instructed Method to manage more and more of their IT infrastructure to the point where we have now been invited to take over the entire management of their IT systems.
- Creating a new phone system
- Setting up high-speed internet
- A full relocation of on-premise IT services
- Migrating their existing network
- Ongoing managed IT support
- Line of business applications
- Procurement and onward billing of SaaS
Backhouse now has a single point of contact for everything — voice, data, hardware, software and support — and a significantly reduced administrative overhead as a result.
Backhouse Solicitors is a regional law firm serving the whole of the South East.
An ongoing relationship has been established as a result in which Method provides 24/7/365 support and acts as a single point of contact for anything IT-related.
“We initially approached Method to help us with a specific telecommunications project at a difficult time. Their solution and service were so excellent, however, that we have since instructed them to manage our entire IT infrastructure...”
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