We Achieved 100% Client Satisfaction Score 6 Months in a Row!

2 min read
Feb 1, 2024 12:05:40 PM

At Method IT, our priority is our clients, and it shows! Since August 2023, we have achieved a monthly client satisfaction score of 100%. That’s half a year!

We believe working with an IT provider should be a stress-free, easy process. Our helpdesk is available 24/7, and there’s no problem too big or small that we can’t assist you with. It goes without saying, but where there is technology, there is a problem waiting to happen. This is where a proactive IT provider comes in. At Method IT, our average answer time is 5 seconds, and around 70% of all IT issues are fixed the same day!


So... what did we achieve over the 6 months of 100% client satisfaction?


Month 1:

100% satisfaction

1117 tickets closed

Average answer time of 5.2 seconds

66.35% same-day fix rate

Month 2:

100% satisfaction

1027 tickets closed

Average answer time of 5.4 seconds

66.4% same-day fix rate

Month 3:

100% satisfaction

1211 tickets closed

Average answer time of 5.2 seconds

74.1% same-day fix rate

Month 4:

100% satisfaction

1055 tickets closed

Average answer time of 5.2 seconds

70.43% same-day fix rate

Month 5:

100% satisfaction

987 tickets closed

Average answer time of 5.4 seconds

78.03% same-day fix rate

Month 6:

100% satisfaction

1017 tickets closed

Average answer time of 5.2 seconds

68.47% same-day fix rate


100% satisfaction

6414 tickets closed

Average answer time of 5.3 seconds

69% average same-day fix rate


A huge well done to the team; we’re rapidly approaching the 1-year mark!

Here's a review from january 2024, highlighting that we go above and beyond for our clients.

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Not all IT Providers are Experts

Not all IT providers are created equal! Each one has different levels of expertise, pricing, services, and areas of specialisation. You need to do your research before choosing an IT provider, and you also need to know what to ask them.

  • Do they specialise in your industry?
  • Is the price too good to be true?
  • What about their certifications?

At Method IT, not only do we have the answers, we also have the questions. We’ve created an eBook that covers 10 questions to ask a potential IT support provider, as well as an answer from us.

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P.S. If you’re looking for unbeatable IT support, whether you’re switching providers or not, you can contact us here. Our priority is your business; we improve your day-to-day efficiency, assist with your business regulations, and overall improve your IT infrastructure.

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